Terms & Conditions
Last updated: May 16 2025
Welcome to onesim™! These Terms & Conditions ("Terms") govern your access to and use of the website, mobile app, and services operated by Horizon Digital Ventures L.L.C. ("onesim™", "we", "us"). By accessing or using the Service you agree to these Terms. If you disagree, do not use the Service.
Company Details
Rexhep Mala 28A, 10000 Pristina, Kosovo
Phone: +383 45 834 343
Email: support@onesim.al
1. Definitions
- "Service" – the onesim™ website, app, e‑SIM data plans, and related features.
- "User" / "you" – anyone who accesses or purchases the Service.
2. Eligibility & Account
You must provide accurate information when creating an account and keep credentials secure. You are responsible for all activity under your account.
3. Services & Ordering
onesim™ sells prepaid e‑SIM data plans and related digital products. Availability, coverage, and speeds may vary by carrier and country.
4. Payments & Refunds
All fees are due at purchase. No refunds are offered for data packages or other services, except where you provide strong proof that onesim™ failed to supply the advertised service.
5. License & Restrictions
We grant you a limited, non‑exclusive, non‑transferable license to access the Service for personal use. You may not:
- Reverse‑engineer, copy, or resell the Service
- Use the Service for unlawful or fraudulent purposes
- Interfere with networks or security measures
6. Prohibited Activities
Users must not engage in: (a) bulk SMS or spam; (b) excessive bandwidth usage beyond fair‑use thresholds; (c) attempts to gain unauthorised access to other systems.
7. Intellectual Property
All trademarks, logos, and content are property of onesim™ or its licensors. No rights are transferred except as expressly stated.
8. Disclaimer of Warranties
The Service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted connectivity, specific speeds, or coverage.
9. Limitation of Liability
To the maximum extent permitted by law, onesim™ shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold onesim™ harmless from any claims arising from your breach of these Terms or misuse of the Service.
11. Governing Law & Disputes
These Terms are governed by the laws of Kosovo. Any dispute shall be resolved by the competent courts in Pristina, Kosovo.
12. Changes to Terms
We may update these Terms at any time. Continued use of the Service after changes means you accept the revised Terms.
13. Contact
Questions? Email support@onesim.al.