Privacy Policy
Last updated: May 16 2025
1. Introduction
Horizon Digital Ventures L.L.C. ("onesim™", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By accessing or using our website, mobile application, or services (collectively the "Service"), you agree to the practices described below.
Company Details
Rexhep Mala 28A, 10000 Pristina, Kosovo
Phone: +383 45 834 343
Email: support@onesim.al
2. Information We Collect
| Category | Examples |
|---|---|
| Account Data | Name, email address, phone number |
| Device Data | Device ID, operating system, browser type |
| Usage Data | Log files, in‑app actions, page views |
We do not knowingly collect sensitive personal data.
3. How We Use Information
We process your data only when we have a legal basis, including:
- Account creation & management
- Service delivery & support (e‑SIM activation, troubleshooting)
- Marketing & communication (with opt‑out options)
- Legal compliance & fraud prevention
4. Cookies & Tracking
We use first‑ and third‑party cookies/SKDs for analytics, performance, and improving the Service. You can control cookies via your browser settings.
5. Sharing & Disclosure
We do not sell personal data. We may share limited information with:
- Payment processors (to complete transactions)
- SMS/notification providers (to deliver OTPs and alerts) All vendors are bound by confidentiality and security obligations.
6. Data Retention
We keep account data as long as your account is active. If you request deletion, we erase or anonymise data promptly unless legal obligations require retention.
7. Security
We implement industry‑standard technical and organisational measures to safeguard data against loss, misuse, or unauthorised access.
8. Your Rights & Choices
Subject to applicable laws, you may request to access, correct, or delete your data by emailing support@onesim.al.
9. International Transfers
Your data may be processed outside Kosovo where our vendors operate. In such cases we ensure adequate protection through standard contractual clauses or similar safeguards.
10. Changes to This Policy
We may update this Policy periodically. Material changes will be posted on our website and, where appropriate, notified via email.
11. Contact Us
For questions or concerns, email support@onesim.al or write to the address above.